Shipping & Returns
We use UPS and FedEx to deliver all of our products. We offer the fastest “ORDER TO DELIVERY“ time in the industry. We take pride in the fact that we have a very high percentage rate of on-time or before-time deliveries.
STANDARD
- $9.99 for orders up to $69.00
- Free shipping on orders over $69.00
- Deliveryin 8 to 10 business days*
EXPRESS
- $14.99 for orders up to $79.00
- 20% of order value if order is between $79.00 - $149.00
- 12% of order value if order is between $149.00 - $199.00
- 10% of order value if order is above $199.00
- Deliveryin 5 to 7 business days*
Note:Free shipping is not applicable on accessories products for any of the shipping methods. Shipping charges will vary for accessories products based on product and quantity purchased.
*Detailed shipping charges can be seen on the checkout page.
Returns & Refund:
How Can I Request a Reprint OR Refund?
MyPetCrew believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches, or fading. If this occurs, we will either replace your item or fix it at our cost.
If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (try to be as descriptive as you can while sending defective image). Please contact us at cs@mypetcrew.com. we will be happy to assist you.
Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at cs@mypetcrew.com. The pictures will be reviewed within 24 hours and if found to be manufacturing defect, Return Authorization number will be issued to customer after which he can return the products.
Returns Window:Customer can return within 90 days from receipt of order.
Refund Method:The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.
Responsibility for Return Shipping Costs:Return shipping costs are paid by MyPetCrew